Chattanooga, TN | Full-Time | In-Person

Salary Range: $68,000–$70,000

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At the Chattanooga Area Food Bank, we believe food is a basic human right. Every day, we work across a 20-county region to feed, nourish, and empower our neighbors through a network of partners, volunteers, donors, and advocates.

As food insecurity continues to rise across our region, the Chattanooga Area Food Bank is growing in response to the need. We are expanding our Development team and investing in stronger donor systems, stewardship strategies, and organizational capacity to support long-term impact.

This is an exciting opportunity to join a mission-driven organization during a pivotal season of growth and community investment.

The Director of Donor Services & Stewardship oversees donor services, donor stewardship, CRM strategy, and relationship management systems that support the Food Bank’s fundraising and engagement efforts. This role plays a critical part in ensuring donors feel known, valued, and connected to impact while helping the organization build strong internal systems that support continued growth.

This is an ideal opportunity for someone who enjoys both people and process — a leader who can build strong systems while never losing sight of the human relationships behind the work.

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What You’ll Do

Lead Donor Services & CRM Strategy

• Oversee donor data, gift processing, reporting, and CRM operations

• Serve as the organizational lead for Blackbaud Raiser’s Edge NXT

• Improve systems, workflows, automations, and data integrity practices

• Develop dashboards and reporting tools that support fundraising strategy and leadership decision-making

• Train and support staff using donor systems and tools

Strengthen Donor Stewardship

• Design and lead stewardship strategies centered on gratitude, personalization, and long-term relationships

• Help create meaningful donor experiences across all giving levels

• Support Development staff with donor management and relationship strategy

• Manage and steward a portfolio of donors

• Help strengthen systems that ensure donors feel appreciated, informed, and connected to impact

Lead & Develop Staff

• Supervise and support a growing donor services team

• Foster a collaborative and service-oriented culture focused on excellence and continuous improvement

• Help strengthen organizational capacity through clear systems and effective team support

Collaborate Across the Organization

• Partner closely with Development, Finance, Communications, Data Insights, and Executive Leadership teams

• Help ensure donor engagement efforts align with organizational priorities and brand standards

• Contribute to strategic planning and long-term development goals

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What We’re Looking For

• Must have a degree or equivalent education/experience

• 3–5 years of experience in donor services, development operations, stewardship, CRM leadership, or related fields

• Experience building systems, workflows, and process improvements

• Strong understanding of donor database best practices and reporting

• Experience training and supporting users with varying technical skill levels

• Hands-on experience with Blackbaud Raiser’s Edge NXT strongly preferred

• Excellent communication, organizational, and leadership skills

• Passion for mission-driven, community-centered work

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Benefits

CAFB offers a competitive benefits package including:

• Health, dental, vision, and life insurance

• Short-term disability coverage

• 401(k) match

• Paid vacation and sick leave

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This is an in-person role based at the Chattanooga Area Food Bank’s main warehouse in Chattanooga, Tennessee. Some evening and weekend work is required.

The Chattanooga Area Food Bank is an Equal Opportunity Employer.

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